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Senior Live Services Manager

Job Duties:

  • Aggregate details and provide summarized messaging that evokes behavior change
  • Quantify any requests of other teams with the business value
  • Stage data for the purposes of player messaging
  • Sell the business on service outages for the purposes of an improved player experience
  • Negotiate and coordinate resources for activities
  • Manage handoffs between your team and teams that are up and downstream
  • Prioritize open issue list based on quantifiable business justification
  • Gather, interpret and manage large volumes of data from many sources
  • Demonstrate either correlation or cause/effect between feature/service changes and customer behavior
  • Lead teams through maintenance, product update, and outage efforts
  • Coordinate large scale technical projects that require milestone delivery and coordination with many business disciplines
  • Manage and grow external partner relationships

Requirements:

  • You are the type of person who is calm in the face of adversity. You are quick to analyze information and provide a direction or conclusion based on the information you have. You have many war stories of how something went in an unexpected direction, and your teams success against the odds.
  • You are dedicated to the team delivering. You own whatever activity for which you volunteer. As a result, you are very willing to stay late/come in early to ensure the success of the initiative. When facing a blocker, you came up with resourceful ways to attain your objectives.
  • You are driven by the overall success and love of learning, not fear of failure. You build on previous failures to have positive outcomes in the future.
    3-5 years in a position where you demonstrated your contribution to high-quality live service
  • 5+ years in a position where you demonstrated your ability to prioritize organizational wins over individual or team wins
  • 5+ years in a position where you demonstrated ownership of individual and team success and/or failure
  • 5+ years in a position where your problem-solving skills contributed to organizational success
  • 5+ years in a leadership role
  • Amazing teamwork
  • Excellent communication skills

Desired Skills:

  • Passion for live services
  • Process design
  • Strong negotiation skills
  • Game Industry Experience is highly desirable, but not required
  • Exemplary organizational skills
  • Ability to drive change
  • Strong leadership


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