Product Specialist - Audi Hunt Valley

Company Overview
Position OverviewThe Product Specialist has the opportunity to interact with hundreds of customers to help guide them in their vehicle purchase. This could be through an Internet-lead, a phone call or a customer who walks in to the store. The goal is to create an exceptional vehicle-buying experience to build customer loyalty to AutoNation.
Who Would I Interact With?This position interacts daily with Customers, Sales Managers, other Sales Associates, Financial Services Managers, Service Managers and Service Advisors, just to name a few.
What are the day-to-day responsibilities?
Welcoming customers and listening to their needs
Using a consultative selling process to match the best vehicle to the Customer needs
Creating a great vehicle delivery experience for the Customer
Following up with Customers to ensure satisfaction
Prospecting through referrals and other creative approaches
Setting and achieving targeted sales goals
Gaining superior product knowledge to effectively help Customers
Transition Customers to the Service Department to support their ownership experience
Providing an exceptional customer experience to drive loyalty
How will I know if I am successful?The performance of a Product Specialist is measured by achieving:
Targeted unit sales and gross profit
Targeted Customer Satisfaction Index
What are the requirements for this job?
High School diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Valid in-state driver's license and have and maintain an acceptable, safe driving record
What are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Product Specialist role. Opportunities may include:
Sales Manager
Financial Services Manager
Service Advisor
AutoNation is an equal opportunity employer and a drug-free workplace.

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