Customer Service Representative
5.
0 Cockeysville, MD Cockeysville, MD Full-time Full-time $15 - $18 an hour $15 - $18 an hour 2 days ago 2 days ago 2 days ago Duties - Provide exceptional customer service to clients via phone, email, and chat - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Assist customers with product information, and job placement - Process orders, forms, and requests including accurately enter customer data into the system - Resolve customer complaints or issues by investigating the problem and providing appropriate solutions - Maintain a positive, empathetic, and professional attitude toward customers - Develop an understanding of services offered to effectively address customer inquiries - Keep accurate records of customer interactions, transactions, comments and concerns - Collaborate with other departments to ensure customer satisfaction and resolve any escalated concerns Requirements - Previous experience in customer service or sales is preferred - Strong phone etiquette and communication skills - Effective at listening to customer needs and providing appropriate solutions - Ability to maintain a calm demeanor when customers are stressed or upset - Proficient in data entry and computer skills (Microsoft products experience is a plus) - Attention to detail and effective problem solving skills - Develop positive working relationships with customers (internal and external) - Willingness to ask questions, but work independently once trained.
- Excellent verbal and written communication skills in English Note:
This job description is not intended to be all-inclusive.
The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Work from home Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office Work Location:
Hybrid remote in Cockeysville, MD 21030.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Cockeysville, MD Cockeysville, MD Full-time Full-time $15 - $18 an hour $15 - $18 an hour 2 days ago 2 days ago 2 days ago Duties - Provide exceptional customer service to clients via phone, email, and chat - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Assist customers with product information, and job placement - Process orders, forms, and requests including accurately enter customer data into the system - Resolve customer complaints or issues by investigating the problem and providing appropriate solutions - Maintain a positive, empathetic, and professional attitude toward customers - Develop an understanding of services offered to effectively address customer inquiries - Keep accurate records of customer interactions, transactions, comments and concerns - Collaborate with other departments to ensure customer satisfaction and resolve any escalated concerns Requirements - Previous experience in customer service or sales is preferred - Strong phone etiquette and communication skills - Effective at listening to customer needs and providing appropriate solutions - Ability to maintain a calm demeanor when customers are stressed or upset - Proficient in data entry and computer skills (Microsoft products experience is a plus) - Attention to detail and effective problem solving skills - Develop positive working relationships with customers (internal and external) - Willingness to ask questions, but work independently once trained.
- Excellent verbal and written communication skills in English Note:
This job description is not intended to be all-inclusive.
The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Work from home Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office Work Location:
Hybrid remote in Cockeysville, MD 21030.
Estimated Salary: $20 to $28 per hour based on qualifications.
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